Air Europa: Called to ask about documentation needed for my...
A Air Europa customer review by GetHuman user ~Mary from November 27th, 2017
Background on ~Mary 's case
GetHuman: ~Mary - can you tell our other Air Europa customers when your case took place?
~Mary : Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Air Europa problems)
~Mary : "Change flight" was why I was trying to call.
~Mary 's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary : Called to ask about documentation needed for my service dog in order to enter my destination. Customer service knew nothing about this matter. The supervisor I asked for hung up on me. They were not civil and were too proud to say they didn't know the answer. To top things off they said I must pay for my licensed service dog that is needed for medical purposes.
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
~Mary : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary : I'd give them a one out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
~Mary : For that I would say two out of five.
GetHuman: And finally- any advice for other Air Europa customers?
~Mary : Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Air Europa customer service problem that occurred on November 17th, 2017.