Air Europa: Got an immediate response with help in English...
A Air Europa customer review by GetHuman user GetHuman-162248 from November 25th, 2017
Background on GetHuman-162248's case
GetHuman: GetHuman-162248 - can you tell our other Air Europa customers when your case took place?
GetHuman-162248: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-162248 a list of common Air Europa problems)
GetHuman-162248: "Complaint" was why I was trying to call.
GetHuman-162248's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-162248: Got an immediate response with help in English with a Spanish accent. Easy communication and polite service. Completely satisfied.
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
GetHuman-162248: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-162248: I'd give them a five out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
GetHuman-162248: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Europa customers?
GetHuman-162248: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-162248 taken from his Air Europa customer service problem that occurred on November 20th, 2017.