Air Europa: I called at about **:** Pacific time in Califor...
A Air Europa customer review by GetHuman user GetHuman-370771 from November 23rd, 2017
Background on GetHuman-370771's case
GetHuman: GetHuman-370771 - can you tell our other Air Europa customers when your case took place?
GetHuman-370771: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370771 a list of common Air Europa problems)
GetHuman-370771: "Make a booking" was why I was trying to call.
GetHuman-370771's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370771: I called at about **:** Pacific time in California, and hung up at **:** after hearing nothing but unpleasant 'hold' music. I might wind up having a good flight despite this experience, but must still chalk this up as a mark against the airline. *** ***-**** is the number listed on their web site* they should staff it adequately.
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
GetHuman-370771: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370771: I'd give them a two out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
GetHuman-370771: For that I would say three out of five.
GetHuman: And finally- any advice for other Air Europa customers?
GetHuman-370771: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370771 taken from his Air Europa customer service problem that occurred on November 15th, 2017.