Air Europa: I just called to check on a vegan*nut free meal...
A Air Europa customer review by GetHuman user ~Lynn from November 28th, 2017
Background on ~Lynn's case
GetHuman: ~Lynn - can you tell our other Air Europa customers when your case took place?
~Lynn: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows ~Lynn a list of common Air Europa problems)
~Lynn: "Baggage problem" was why I was trying to call.
~Lynn's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lynn: I just called to check on a vegan*nut free meal. She checked and told me the vegan meal I had pre ordered was also nut free, as my daughter has an allergy. She stated that all of their vegan meals were nut free. So that was very helpful to me. If that is the case when we are served our meals then this will have been extremely helpful!
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
~Lynn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lynn: I'd give them a four out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
~Lynn: For that I would say five out of five.
GetHuman: And finally- any advice for other Air Europa customers?
~Lynn: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lynn taken from his Air Europa customer service problem that occurred on November 21st, 2017.