La empresa Air Europa es la peor que pueda habe...
A Air Europa customer review by GetHuman user ~claudia from November 25th, 2017
Background on ~claudia's case
GetHuman: ~claudia - can you tell our other Air Europa customers when your case took place?
~claudia: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows ~claudia a list of common Air Europa problems)
~claudia: "Baggage problem" was why I was trying to call.
~claudia's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~claudia: La empresa Air Europa es la peor que pueda haber padecido. Falta de respeto e incumplimiento absoluto de sus obligaciones contractuales. * meses sin respuesta por haber perdido mi equipaje en viaje Bs As -Barajas. ** d****as en Europa sin mi equipaje y desde agosto con la irresponsabilidad de la empresa castig****ndonos como usuarios. Demanda legal en curso.
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
~claudia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~claudia: I'd give them a four out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
~claudia: For that I would say five out of five.
GetHuman: And finally- any advice for other Air Europa customers?
~claudia: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~claudia taken from his Air Europa customer service problem that occurred on November 17th, 2017.