Air Europa: Me siguen mintiendo nunca me expresaron que est...
A Air Europa customer review by GetHuman user ~eugenio from November 23rd, 2017
Background on ~eugenio's case
GetHuman: ~eugenio - can you tell our other Air Europa customers when your case took place?
~eugenio: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Air Europa, and if so, how?
GetHuman: And which of these common Air Europa customer issues best describes the reason you wanted to talk to them?
(Shows ~eugenio a list of common Air Europa problems)
~eugenio: "Complaint" was why I was trying to call.
~eugenio's review of Air Europa customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Europa customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eugenio: Me siguen mintiendo nunca me expresaron que estaba cerrado el tramite ayer al llegar a barajas me queje personalmente y me entere que el mio estaba cerrado que daban al equipaje encontrado el dia **. Pues ayer mismo me abrieron otro expediente esta en busquedad y ahora me piden que mande fax con descripciones para busqueda por contenido, ademas me expresan que solo me indemnizaran si mando todos las boletas originales por fax y yo sin poder hacerlo por correo o intenet y encima certificado por abogado de espa****a si son copias *Yo los originales no los puedo entregar son unos mafiosos mal paridos----
GetHuman: Let's quantify your experience contacting Air Europa. On a scale of 1 to 5, how easy is it go get help on a Air Europa problem?
~eugenio: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eugenio: I'd give them a one out of five on communication.
GetHuman: And what about Air Europa's ability to quickly and effectively address your problem?
~eugenio: For that I would say four out of five.
GetHuman: And finally- any advice for other Air Europa customers?
~eugenio: Call them early in the day or late. Don't forget any personal or account information you might need for Air Europa to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eugenio taken from his Air Europa customer service problem that occurred on November 15th, 2017.