Air France has some real issues with customer s...
A Air France customer review by GetHuman user ~The Traveler from October 28th, 2017
Background on ~The Traveler's case
GetHuman: ~The Traveler - can you tell our other Air France customers when your case took place?
~The Traveler: Yes I can. It was morning, on October 19th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows ~The Traveler a list of common Air France problems)
~The Traveler: "Missing item" was why I was trying to call.
~The Traveler's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Traveler: Air France has some real issues with customer service. I recommend other airlines as even with feedback that isn't positive they still remain poor. If you fly to the airport in Paris expect long waits, dirty floors, and people that could care less about assisting you.
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
~The Traveler: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Traveler: I'd give them a five out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
~The Traveler: For that I would say five out of five.
GetHuman: And finally- any advice for other Air France customers?
~The Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Traveler taken from his Air France customer service problem that occurred on October 19th, 2017.