Air France: Yesterday I wrote about AF*Delta help me get a...
A Air France customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous 's case
GetHuman: ~Anonymous - can you tell our other Air France customers when your case took place?
~Anonymous : Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to Air France, and if so, how?
GetHuman: And which of these common Air France customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Air France problems)
~Anonymous : "Make a booking" was why I was trying to call.
~Anonymous 's review of Air France customer service
GetHuman: So how would you sum up your experience for GetHuman's Air France customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : Yesterday I wrote about AF*Delta help me get a tickets which I had trouble paying with the credit card (talk*hold for ** minutes ) Finally she came back and said she could not give me the same air ticket price that I originally got online from their official AF website.While still online with the same price lock in for the pending of payment ( I have two days to decide before the price change.*I have to pay more because AF COULD NOT HONOR THE PRICE THAT THEIR ADVERTISED ON THEIR OFFICIAL SITE.*the representative said, people are looking for tickets and it may have purchased by another traveller. *I had the confirmations numbers and the lock in price for another * days or so.*IT's a shame!!!I in terms of principle *I got fed up for taking so much of my time , I gave in & paid a higher price
GetHuman: Let's quantify your experience contacting Air France. On a scale of 1 to 5, how easy is it go get help on a Air France problem?
~Anonymous : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a three out of five on communication.
GetHuman: And what about Air France's ability to quickly and effectively address your problem?
~Anonymous : For that I would say two out of five.
GetHuman: And finally- any advice for other Air France customers?
~Anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for Air France to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Air France customer service problem that occurred on November 15th, 2017.