AirBnB: I called to ask about a payout that I did not r...
A AirBnB customer review by GetHuman user ~Misha Falzone from November 28th, 2017
Background on ~Misha Falzone 's case
GetHuman: ~Misha Falzone - can you tell our other AirBnB customers when your case took place?
~Misha Falzone : Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Misha Falzone a list of common AirBnB problems)
~Misha Falzone : "Report a problem" was why I was trying to call.
~Misha Falzone 's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Misha Falzone : I called to ask about a payout that I did not receive and the girl had no idea how to help me and said she would have to get someone to call me back with that info.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Misha Falzone : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Misha Falzone : I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Misha Falzone : For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Misha Falzone : Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Misha Falzone taken from his AirBnB customer service problem that occurred on November 20th, 2017.