Airtel: Horrible
A Airtel customer review by GetHuman user GetHuman-ashinag from December 1st, 2017
Background on GetHuman-ashinag's case
GetHuman: GetHuman-ashinag - can you tell our other Airtel customers when your case took place?
GetHuman-ashinag: Yeah. It was late at night, on November 22nd.
GetHuman: Did you reach out to Airtel, and if so, how?
GetHuman: And which of these common Airtel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ashinag a list of common Airtel problems)
GetHuman-ashinag: "Recharge Account" was why I was trying to call.
GetHuman-ashinag's review of Airtel customer service
GetHuman: So how would you sum up your experience for GetHuman's Airtel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ashinag: Horrible
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-ashinag: Call drops, network problem . What's the number of cooperate office
GetHuman: Let's quantify your experience contacting Airtel. On a scale of 1 to 5, how easy is it go get help on a Airtel problem?
GetHuman-ashinag: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ashinag: I'd give them a two out of five on communication.
GetHuman: And what about Airtel's ability to quickly and effectively address your problem?
GetHuman-ashinag: For that I would say one out of five.
GetHuman: And finally- any advice for other Airtel customers?
GetHuman-ashinag: Call them early in the day or late. Don't forget any personal or account information you might need for Airtel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ashinag taken from his Airtel customer service problem that occurred on November 22nd, 2017.