I called Albany Distributing because I am setti...
A Albany Distributing customer review by GetHuman user ~matthew ortega from November 16th, 2017
Background on ~matthew ortega's case
GetHuman: ~matthew ortega - can you tell our other Albany Distributing customers when your case took place?
~matthew ortega: Yes. It was morning, on November 8th.
GetHuman: Did you reach out to Albany Distributing, and if so, how?
GetHuman: And which of these common Albany Distributing customer issues best describes the reason you wanted to talk to them?
(Shows ~matthew ortega a list of common Albany Distributing problems)
~matthew ortega: "Overcharge/Strange charge" was why I was trying to call.
~matthew ortega's review of Albany Distributing customer service
GetHuman: So how would you sum up your experience for GetHuman's Albany Distributing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~matthew ortega: I called Albany Distributing because I am setting up a business account with them to sell their products on my eBay store. The wait time was about ** seconds for someone to answer the phone after I pressed "*". Call quality was great, help was great, no problems there. I'm just glad that I didn't need to press "*" ** times as you do with most other companies these days, like FedEx.
GetHuman: Let's quantify your experience contacting Albany Distributing. On a scale of 1 to 5, how easy is it go get help on a Albany Distributing problem?
~matthew ortega: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~matthew ortega: I'd give them a five out of five on communication.
GetHuman: And what about Albany Distributing's ability to quickly and effectively address your problem?
~matthew ortega: For that I would say five out of five.
GetHuman: And finally- any advice for other Albany Distributing customers?
~matthew ortega: Call them early in the day or late. Don't forget any personal or account information you might need for Albany Distributing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~matthew ortega taken from his Albany Distributing customer service problem that occurred on November 8th, 2017.