Allegiant: After trying other numbers and never being help...
A Allegiant customer review by GetHuman user GetHuman-127426 from November 18th, 2017
Background on GetHuman-127426's case
GetHuman: GetHuman-127426 - can you tell our other Allegiant customers when your case took place?
GetHuman-127426: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-127426 a list of common Allegiant problems)
GetHuman-127426: "Flight delayed" was why I was trying to call.
GetHuman-127426's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-127426: After trying other numbers and never being helped, this one got me a person in only about * minutes. She was courteous, but kept trying to explain away why they couldn't offer me the service (free priority boarding) their website promised if I checked a carry-on, online. "must be a mistake" "well I see it, but an upgrade doesn't mean free." Prior to the call, their online live chat person did the same before just "hanging up on me" when she couldnt justify why it said one thing, but they couldn't deliver. Never again!
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-127426: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-127426: I'd give them a four out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-127426: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-127426: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-127426 taken from his Allegiant customer service problem that occurred on November 12th, 2017.