Allegiant: I called repeatedly in Bellingham during danger...
A Allegiant customer review by GetHuman user ~Gaysy from November 20th, 2017
Background on ~Gaysy's case
GetHuman: ~Gaysy - can you tell our other Allegiant customers when your case took place?
~Gaysy: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Gaysy a list of common Allegiant problems)
~Gaysy: "Frequent flyer program" was why I was trying to call.
~Gaysy's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gaysy: I called repeatedly in Bellingham during dangerous heavy snow which was escalating. After * calls (* am and ** am pst) I went to airport with caregiver. The check-in line took an hour. No flights had gone out from that airport on ****. I am disabled and requested a wheelchair. I paid my caregiver to work overtime because I did not have help as a disabled person. I received a boarding pass. I did not give them my prepaid checked luggage as it was obvious weather was worsening, with * more hours of snow to come. We left for home. I checked online re:flight status. At *:** pm my *:** flight was listed as on schedule. Ten minutes later I was sent a text that the flight was cancelled and call to reschedule. I immediately called the airline. I was flying to San Diego to see a neurosurgeon on Monday and for a procedure on Tuesday. The airline informed me that I needed to book a flight for some time in the following * weeks. I explained that I had physicians appointments and allegia
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Gaysy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gaysy: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Gaysy: For that I would say three out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Gaysy: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gaysy taken from his Allegiant customer service problem that occurred on November 15th, 2017.