Allegiant: My uncle died and I needed to change my flight...
A Allegiant customer review by GetHuman user ~Bolk1 from November 25th, 2017
Background on ~Bolk1's case
GetHuman: ~Bolk1 - can you tell our other Allegiant customers when your case took place?
~Bolk1: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Bolk1 a list of common Allegiant problems)
~Bolk1: "Missing item" was why I was trying to call.
~Bolk1's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bolk1: My uncle died and I needed to change my flight to an already made reservation to an earlier flight day in order to make his funeral. Since I hadn't bought their "trip-flex" I was denied the possibility of changing my flight. I didn't even have the option to pay for the change, I was only left the option to pay for a new flight as well as my old one. When I tried to apply a credit for my wife's flight, I was informed I could not do that either since I had already paid for the tickets. Not helpful, just highway robbery.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Bolk1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bolk1: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Bolk1: For that I would say five out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Bolk1: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bolk1 taken from his Allegiant customer service problem that occurred on November 17th, 2017.