Allegiant: The wait was EXTREMELY long, but the customer s...
A Allegiant customer review by GetHuman user GetHuman-15875 from November 26th, 2017
Background on GetHuman-15875's case
GetHuman: GetHuman-15875 - can you tell our other Allegiant customers when your case took place?
GetHuman-15875: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15875 a list of common Allegiant problems)
GetHuman-15875: "Frequent flyer program" was why I was trying to call.
GetHuman-15875's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15875: The wait was EXTREMELY long, but the customer service rep was amazing! Polite, quick, and completely solved my problem in only a few seconds (granted, I'd purchased TripFlex, but he didn't charge me a fare difference even though the website shows higher prices for the new flight than I paid for my original flight). Such a great person on the other end--you just have to be very very patient!
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
GetHuman-15875: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15875: I'd give them a three out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
GetHuman-15875: For that I would say two out of five.
GetHuman: And finally- any advice for other Allegiant customers?
GetHuman-15875: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15875 taken from his Allegiant customer service problem that occurred on November 17th, 2017.