Allegiant: To fix a typo on a name (one letter) took a...
A Allegiant customer review by GetHuman user ~kimvano2005 from November 20th, 2017
Background on ~kimvano2005's case
GetHuman: ~kimvano2005 - can you tell our other Allegiant customers when your case took place?
~kimvano2005: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~kimvano2005 a list of common Allegiant problems)
~kimvano2005: "Frequent flyer program" was why I was trying to call.
~kimvano2005's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kimvano2005: To fix a typo on a name (one letter) took a ** min. wait.Once on the line she got it changed quickly but to wait ** min. is nuts.There is not info on there web on how to change a flight using their trade marked trip flex plan which I paid $** extra dollars for just in case.I loaded their app. What a joke. It dose not work what so ever. I have entered my name and confirmation number * times with out it recognizing. I would say their website, customer service and app on a scale of *-** is a * at best. I just pry they fly their planes a little better then they conduct their business.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~kimvano2005: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kimvano2005: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~kimvano2005: For that I would say three out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~kimvano2005: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kimvano2005 taken from his Allegiant customer service problem that occurred on November 19th, 2017.