Allegiant: Worst airline ever. I prepaid one checked suit...
A Allegiant customer review by GetHuman user ~Stu clendening from November 26th, 2017
Background on ~Stu clendening's case
GetHuman: ~Stu clendening - can you tell our other Allegiant customers when your case took place?
~Stu clendening: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Stu clendening a list of common Allegiant problems)
~Stu clendening: "Make a booking" was why I was trying to call.
~Stu clendening's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stu clendening: Worst airline ever. I prepaid one checked suitcase that was half empty compared to its journey to Palm Springs on Alaska Airlines for $**.**. Suddenly the $**.** prepaid turned into an additional $**.** because apparently it was * ponds overweight. Extortion considering I do hit carry a scale and did not have another bag to start throwing in summer clothes. Other passengers said Allegiiant Air alters their scales and scams passengers.**Really criminal. Who monitors this airline? $**.** for a half filled suitcase that was filled and ride fine on Alaska Airlines.
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Stu clendening: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stu clendening: I'd give them a two out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Stu clendening: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Stu clendening: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stu clendening taken from his Allegiant customer service problem that occurred on November 16th, 2017.