Amazon: Called in the evening, got *rd or *th (maybe *t...
A Amazon customer review by GetHuman user GetHuman-16298 from November 24th, 2017
Background on GetHuman-16298's case
GetHuman: GetHuman-16298 - can you tell our other Amazon customers when your case took place?
GetHuman-16298: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16298 a list of common Amazon problems)
GetHuman-16298: "Lost phone" was why I was trying to call.
GetHuman-16298's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16298: Called in the evening, got *rd or *th (maybe *th)string agent. Item ordered on the **th with * day prime delivery - showed up as **th for delivery (weekend?). Item did not arrive, their solution: wait two more days and call back if no item - NO HELP. After observing that I could have waited without customer support help, they cancelled the order with a caution that if the item was delivered (at some future date) I be charged the full amount - NO HELP! After observing I was getting no assistance with my problem or any consideration, they placed an expedited order for the same item at no charge. The net effect is the item will show up in a couple days (their original "wait" suggestion), and perhaps TWO OF THEM! Then, I'll be stuck sending one of them back - NO HELP, additional work for me. This whole frustrating process took about ** minutes and included at least four consultations between the agent and her "lead." The agent was polite and was trying very hard but had no idea how to
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-16298: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16298: I'd give them a four out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-16298: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-16298: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16298 taken from his Amazon customer service problem that occurred on November 15th, 2017.