Amazon: Problem with first order, expired card. New car...
A Amazon customer review by GetHuman user ~clare71275 from November 21st, 2017
Background on ~clare71275's case
GetHuman: ~clare71275 - can you tell our other Amazon customers when your case took place?
~clare71275: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~clare71275 a list of common Amazon problems)
~clare71275: "Billing" was why I was trying to call.
~clare71275's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clare71275: Problem with first order, expired card. New card number was not recognized. Wanted add-on item added to first order. Called Amazon. Agent suggested cancel order, then re-order. Stayed on phone while I placed new order. Very nice and professional agent, apologized if he had to make me wait. Definitely, use this number, it got the job done!!
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~clare71275: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clare71275: I'd give them a two out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~clare71275: For that I would say three out of five.
GetHuman: And finally- any advice for other Amazon customers?
~clare71275: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clare71275 taken from his Amazon customer service problem that occurred on November 14th, 2017.