American Airlines Baggage: The initial call was answered in ** mins. I was...
A American Airlines Baggage customer review by GetHuman user ~Anonymous from November 28th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other American Airlines Baggage customers when your case took place?
~Anonymous: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to American Airlines Baggage, and if so, how?
GetHuman: And which of these common American Airlines Baggage customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common American Airlines Baggage problems)
~Anonymous: "Baggage problem" was why I was trying to contact.
~Anonymous's review of American Airlines Baggage customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines Baggage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The initial call was answered in ** mins. I was transferred twice and was on hold for ** mins total. The agent was helpful once I FINALLY got through.
GetHuman: Let's quantify your experience contacting American Airlines Baggage. On a scale of 1 to 5, how easy is it go get help on a American Airlines Baggage problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines Baggage's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines Baggage customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for American Airlines Baggage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his American Airlines Baggage customer service problem that occurred on November 18th, 2017.