American Airlines has been very poor about resp...
A American Airlines customer review by GetHuman user ~Poor Service from American Air from November 20th, 2017
Background on ~Poor Service from American Air's case
GetHuman: ~Poor Service from American Air - can you tell our other American Airlines customers when your case took place?
~Poor Service from American Air: Yes I can. It was late at night, on November 18th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor Service from American Air a list of common American Airlines problems)
~Poor Service from American Air: "Baggage problem" was why I was trying to call.
~Poor Service from American Air's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor Service from American Air: American Airlines has been very poor about responding to refund requests. I put in a request ** days ago, and still have not made it through the hoops. The refund department does not have its own phone number, and no other department can transfer you over. Please fly a different airline.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Poor Service from American Air: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor Service from American Air: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Poor Service from American Air: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Poor Service from American Air: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor Service from American Air taken from his American Airlines customer service problem that occurred on November 18th, 2017.