American Airlines: Callback option is not available for Aadvantage...
A American Airlines customer review by GetHuman user GetHuman-7753 from November 20th, 2017
Background on GetHuman-7753's case
GetHuman: GetHuman-7753 - can you tell our other American Airlines customers when your case took place?
GetHuman-7753: Yup. It was late at night, on November 10th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-7753 a list of common American Airlines problems)
GetHuman-7753: "Complaint" was why I was trying to call.
GetHuman-7753's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-7753: Callback option is not available for Aadvantage customer service. I called in and requested a callback but the person who called me back could not help, I was then transferred to Aadvantage. After ** minutes waiting, an agent answered (confirmed my phone number, address and email) and told me he had a solution to a problem but had to check something. He put me on hold at which point the call dropped. I hoped desperately that he would call me back since he had my info, but he never did. I called back and waited another ** minutes before giving up.
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-7753: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-7753: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-7753: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-7753: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-7753 taken from his American Airlines customer service problem that occurred on November 10th, 2017.