American Airlines: I waited ** minutes to talk with a real person...
A American Airlines customer review by GetHuman user ~Box is on name can't move! from November 27th, 2017
Background on ~Box is on name can't move!'s case
GetHuman: ~Box is on name can't move! - can you tell our other American Airlines customers when your case took place?
~Box is on name can't move!: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Box is on name can't move! a list of common American Airlines problems)
~Box is on name can't move!: "Update Reservation" was why I was trying to call.
~Box is on name can't move!'s review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Box is on name can't move!: I waited ** minutes to talk with a real person and then was transferred to another person and told I would have a ** minute wait. Horrible service! No answer to my problem!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Box is on name can't move!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Box is on name can't move!: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Box is on name can't move!: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Box is on name can't move!: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Box is on name can't move! taken from his American Airlines customer service problem that occurred on November 23rd, 2017.