American Airlines: I was referred from customer service to custome...
A American Airlines customer review by GetHuman user ~Jennifer Burrell from November 17th, 2017
Background on ~Jennifer Burrell's case
GetHuman: ~Jennifer Burrell - can you tell our other American Airlines customers when your case took place?
~Jennifer Burrell: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer Burrell a list of common American Airlines problems)
~Jennifer Burrell: "Overcharge/Strange charge" was why I was trying to call.
~Jennifer Burrell's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer Burrell: I was referred from customer service to customer service and was NOT able to speak to an agent that would take note of my complaint of 'UNC. MINOR'S'!!!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Jennifer Burrell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer Burrell: I'd give them a one out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Jennifer Burrell: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Jennifer Burrell: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer Burrell taken from his American Airlines customer service problem that occurred on November 9th, 2017.