American Airlines: If you cant get through using the reservation p...
A American Airlines customer review by GetHuman user ~John Do from November 20th, 2017
Background on ~John Do's case
GetHuman: ~John Do - can you tell our other American Airlines customers when your case took place?
~John Do: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~John Do a list of common American Airlines problems)
~John Do: "Change flight" was why I was trying to call.
~John Do's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John Do: If you cant get through using the reservation phone number, go through the options to talk to the AA Advantage customer service and have them transfer you over
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~John Do: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John Do: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~John Do: For that I would say two out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~John Do: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John Do taken from his American Airlines customer service problem that occurred on November 13th, 2017.