American Apparel: Got advice on what size to get. *Size was incor...
A American Apparel customer review by GetHuman user ~KayKay from November 19th, 2017
Background on ~KayKay's case
GetHuman: ~KayKay - can you tell our other American Apparel customers when your case took place?
~KayKay: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to American Apparel, and if so, how?
GetHuman: And which of these common American Apparel customer issues best describes the reason you wanted to talk to them?
(Shows ~KayKay a list of common American Apparel problems)
~KayKay: "Track order" was why I was trying to call.
~KayKay's review of American Apparel customer service
GetHuman: So how would you sum up your experience for GetHuman's American Apparel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KayKay: Got advice on what size to get. *Size was incorrect*Was accused of lying about size. *No exchange or refund. ***AVOID THIS COMPANY
GetHuman: Let's quantify your experience contacting American Apparel. On a scale of 1 to 5, how easy is it go get help on a American Apparel problem?
~KayKay: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KayKay: I'd give them a two out of five on communication.
GetHuman: And what about American Apparel's ability to quickly and effectively address your problem?
~KayKay: For that I would say one out of five.
GetHuman: And finally- any advice for other American Apparel customers?
~KayKay: Call them early in the day or late. Don't forget any personal or account information you might need for American Apparel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KayKay taken from his American Apparel customer service problem that occurred on November 14th, 2017.
American Apparel
2.33 of 5 stars | 3 reviews
~KayKay's American Apparel Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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