American Eagle Outfitters: Received my package today and I was disappointed
A American Eagle Outfitters customer review by GetHuman user GetHuman-readyke from November 30th, 2017
Background on GetHuman-readyke's case
GetHuman: GetHuman-readyke - can you tell our other American Eagle Outfitters customers when your case took place?
GetHuman-readyke: Yup. It was middle of the night, on November 26th.
GetHuman: Did you reach out to American Eagle Outfitters, and if so, how?
GetHuman: And which of these common American Eagle Outfitters customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-readyke a list of common American Eagle Outfitters problems)
GetHuman-readyke: "Returns" was why I was trying to call.
GetHuman-readyke's review of American Eagle Outfitters customer service
GetHuman: So how would you sum up your experience for GetHuman's American Eagle Outfitters customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-readyke: Received my package today and I was disappointed
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-readyke: Poorly packaged. The shirts was thrown into the plastic bag without any protection or covering. They are wrinkle. The person who packaged this needs to be reprimanded.
GetHuman: Let's quantify your experience contacting American Eagle Outfitters. On a scale of 1 to 5, how easy is it go get help on a American Eagle Outfitters problem?
GetHuman-readyke: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-readyke: I'd give them a four out of five on communication.
GetHuman: And what about American Eagle Outfitters's ability to quickly and effectively address your problem?
GetHuman-readyke: For that I would say five out of five.
GetHuman: And finally- any advice for other American Eagle Outfitters customers?
GetHuman-readyke: Call them early in the day or late. Don't forget any personal or account information you might need for American Eagle Outfitters to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-readyke taken from his American Eagle Outfitters customer service problem that occurred on November 26th, 2017.