American Eagle Outfitters: This does not apply for credit card (visa) card...
A American Eagle Outfitters customer review by GetHuman user ~baba from November 18th, 2017
Background on ~baba's case
GetHuman: ~baba - can you tell our other American Eagle Outfitters customers when your case took place?
~baba: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to American Eagle Outfitters, and if so, how?
GetHuman: And which of these common American Eagle Outfitters customer issues best describes the reason you wanted to talk to them?
(Shows ~baba a list of common American Eagle Outfitters problems)
~baba: "Change order" was why I was trying to call.
~baba's review of American Eagle Outfitters customer service
GetHuman: So how would you sum up your experience for GetHuman's American Eagle Outfitters customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~baba: This does not apply for credit card (visa) card - you get transferred, then have toput up with an inane automated system that doesn't give enough time to enter or say information, finally when it determines that it can't understand it transfers you. the wait at *** in the evening was about *.* minutes, the person was polite and took care of my situation.
GetHuman: Let's quantify your experience contacting American Eagle Outfitters. On a scale of 1 to 5, how easy is it go get help on a American Eagle Outfitters problem?
~baba: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~baba: I'd give them a five out of five on communication.
GetHuman: And what about American Eagle Outfitters's ability to quickly and effectively address your problem?
~baba: For that I would say five out of five.
GetHuman: And finally- any advice for other American Eagle Outfitters customers?
~baba: Call them early in the day or late. Don't forget any personal or account information you might need for American Eagle Outfitters to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~baba taken from his American Eagle Outfitters customer service problem that occurred on November 13th, 2017.