American Funds: I got into this fund with ****** in June of...
A American Funds customer review by GetHuman user ~Wiz from November 13th, 2017
Background on ~Wiz's case
GetHuman: ~Wiz - can you tell our other American Funds customers when your case took place?
~Wiz: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to American Funds, and if so, how?
GetHuman: And which of these common American Funds customer issues best describes the reason you wanted to talk to them?
(Shows ~Wiz a list of common American Funds problems)
~Wiz: "Get financial advice" was why I was trying to call.
~Wiz's review of American Funds customer service
GetHuman: So how would you sum up your experience for GetHuman's American Funds customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wiz: I got into this fund with ****** in June of ****.I'm a novice to investment,and wanted an advisor.I was afraid of losing my money because of the recession and wanted to place my money in a moneymarket fund until things cooled down.My advisor told me this was the chance of a lifetime and I should invest in mutual funds.I took his advise and loss ***** in a month.Since than I have never been called and offered advice.I've been managing my money myself and have gotten to ****** today. I get on line and do some guessing.They are worthless as advisors once you pay the upfront fees.Their advice is best for them not for you.
GetHuman: Let's quantify your experience contacting American Funds. On a scale of 1 to 5, how easy is it go get help on a American Funds problem?
~Wiz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wiz: I'd give them a five out of five on communication.
GetHuman: And what about American Funds's ability to quickly and effectively address your problem?
~Wiz: For that I would say five out of five.
GetHuman: And finally- any advice for other American Funds customers?
~Wiz: Call them early in the day or late. Don't forget any personal or account information you might need for American Funds to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wiz taken from his American Funds customer service problem that occurred on November 8th, 2017.