American Home Shield: Minus ** ( -**), if I could I would have given...
A American Home Shield customer review by GetHuman user ~shonye from November 13th, 2017
Background on ~shonye's case
GetHuman: ~shonye - can you tell our other American Home Shield customers when your case took place?
~shonye: Yes. It was evening, on November 9th.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~shonye a list of common American Home Shield problems)
~shonye: "Change or cancel account" was why I was trying to call.
~shonye's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shonye: Minus ** ( -**), if I could I would have given -* to them. They have unprofessional low grade contrators. I had leakage from the ceiling of my unity room ( * story house). Expeted was some plumbing issue in upstair toilet. I called them at * pm on saturday to dispatch emergency service as I had to shut down my entire house. They found contractor plumbing company name Quility heating and plumbing company here in houston Texas. they came at ** pm of sunday afternoon. Plumber Jermy cut of ** by ** hole in my utility room ceiling and diagnosed problem with upstair toilet bowel. he went upstair, pulled the toilet bowel off the floor and torned everything apart and said he didnt have parts and couldnt do anything. I told him I could buy him parts from lowes or home depot, he got mad and said he couldnt do it and slammed door on my fae and left !!!!!!!!!!!!!! Can you believe it ???*I called American home shield and CS rep. after keeping me on hold for hour told me they ouldnt do anything to
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~shonye: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shonye: I'd give them a five out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~shonye: For that I would say two out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~shonye: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shonye taken from his American Home Shield customer service problem that occurred on November 9th, 2017.