American Water Resources: I got a "final invoice" for a bill I paid over...
A American Water Resources customer review by GetHuman user ~unhappy customer from November 27th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other American Water Resources customers when your case took place?
~unhappy customer: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to American Water Resources, and if so, how?
GetHuman: And which of these common American Water Resources customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common American Water Resources problems)
~unhappy customer: "Cancel service" was why I was trying to call.
~unhappy customer's review of American Water Resources customer service
GetHuman: So how would you sum up your experience for GetHuman's American Water Resources customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: I got a "final invoice" for a bill I paid over a month ago. No matter what option I chose when calling, they put me on "infinite hold." No email address to contact them on their "new" website.
GetHuman: Let's quantify your experience contacting American Water Resources. On a scale of 1 to 5, how easy is it go get help on a American Water Resources problem?
~unhappy customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a four out of five on communication.
GetHuman: And what about American Water Resources's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say three out of five.
GetHuman: And finally- any advice for other American Water Resources customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for American Water Resources to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his American Water Resources customer service problem that occurred on November 20th, 2017.
American Water Resources
1.50 of 5 stars | 10 reviews
~unhappy customer's American Water Resources Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Water Resources, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Water Resources in any way.