Andaz Hotels: Scratch Andaz Hotel (at ** Wall Street) off of...
A Andaz Hotels customer review by GetHuman user ~smarttraveler from November 21st, 2017
Background on ~smarttraveler's case
GetHuman: ~smarttraveler - can you tell our other Andaz Hotels customers when your case took place?
~smarttraveler: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Andaz Hotels, and if so, how?
GetHuman: And which of these common Andaz Hotels customer issues best describes the reason you wanted to talk to them?
(Shows ~smarttraveler a list of common Andaz Hotels problems)
~smarttraveler: "Complaint" was why I was trying to call.
~smarttraveler's review of Andaz Hotels customer service
GetHuman: So how would you sum up your experience for GetHuman's Andaz Hotels customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~smarttraveler: Scratch Andaz Hotel (at ** Wall Street) off of your list. Arrived after a long trip with heavy schedule next day. Was told reservation was not going to be honored. Hotel had oversold. "Sorry. Wait, we can find you another place." After wait, put me across bridge across from loud construction site in Brooklyn. Others were in same boat. Hotel in Brooklyn mentioned that they been taking "oversold" clients from Andaz over time. No reason given for overselling policy. Another client (CTO of a large company) was also upset. We've put out an alert to Amex and to our large company worldwide. Scratch Andaz off your list. Reservations don't mean much. Unacceptable behavior. Unfortunate.
GetHuman: Let's quantify your experience contacting Andaz Hotels. On a scale of 1 to 5, how easy is it go get help on a Andaz Hotels problem?
~smarttraveler: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~smarttraveler: I'd give them a one out of five on communication.
GetHuman: And what about Andaz Hotels's ability to quickly and effectively address your problem?
~smarttraveler: For that I would say one out of five.
GetHuman: And finally- any advice for other Andaz Hotels customers?
~smarttraveler: Call them early in the day or late. Don't forget any personal or account information you might need for Andaz Hotels to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~smarttraveler taken from his Andaz Hotels customer service problem that occurred on November 14th, 2017.
Andaz Hotels
1.00 of 5 stars | 1 reviews
~smarttraveler's Andaz Hotels Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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