Andersen Windows: Had to wait *** minutes, then got someone who s...
A Andersen Windows customer review by GetHuman user GetHuman-374150 from November 27th, 2017
Background on GetHuman-374150's case
GetHuman: GetHuman-374150 - can you tell our other Andersen Windows customers when your case took place?
GetHuman-374150: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Andersen Windows, and if so, how?
GetHuman: And which of these common Andersen Windows customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374150 a list of common Andersen Windows problems)
GetHuman-374150: "Change order" was why I was trying to call.
GetHuman-374150's review of Andersen Windows customer service
GetHuman: So how would you sum up your experience for GetHuman's Andersen Windows customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374150: Had to wait *** minutes, then got someone who seemed friendly and competent, then put me on hold, but then disconnected. No call back even though she took my number. :(
GetHuman: Let's quantify your experience contacting Andersen Windows. On a scale of 1 to 5, how easy is it go get help on a Andersen Windows problem?
GetHuman-374150: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374150: I'd give them a one out of five on communication.
GetHuman: And what about Andersen Windows's ability to quickly and effectively address your problem?
GetHuman-374150: For that I would say four out of five.
GetHuman: And finally- any advice for other Andersen Windows customers?
GetHuman-374150: Call them early in the day or late. Don't forget any personal or account information you might need for Andersen Windows to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374150 taken from his Andersen Windows customer service problem that occurred on November 22nd, 2017.
Andersen Windows
1.00 of 5 stars | 6 reviews
GetHuman-374150's Andersen Windows Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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