Animal Jam: I paid for a diamond package. Got nothing. Paid...
A Animal Jam customer review by GetHuman user GetHuman-140419 from November 25th, 2017
Background on GetHuman-140419's case
GetHuman: GetHuman-140419 - can you tell our other Animal Jam customers when your case took place?
GetHuman-140419: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Animal Jam, and if so, how?
GetHuman: And which of these common Animal Jam customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140419 a list of common Animal Jam problems)
GetHuman-140419: "Disabled Account" was why I was trying to contact.
GetHuman-140419's review of Animal Jam customer service
GetHuman: So how would you sum up your experience for GetHuman's Animal Jam customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140419: I paid for a diamond package. Got nothing. Paid by pay pal. Emailed back and forth , sent emails, transaction numbers, photos of the transaction, anything and everything ...they kept asking for more information & never did give me my child's diamond package. No way to call them...not a single solution, they have the money and refuse to refund. Looser company*...imagine we let our children on this site...what would happen should there be a safety need of who is on line with them. Looser site...looser company.
GetHuman: Let's quantify your experience contacting Animal Jam. On a scale of 1 to 5, how easy is it go get help on a Animal Jam problem?
GetHuman-140419: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140419: I'd give them a two out of five on communication.
GetHuman: And what about Animal Jam's ability to quickly and effectively address your problem?
GetHuman-140419: For that I would say one out of five.
GetHuman: And finally- any advice for other Animal Jam customers?
GetHuman-140419: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Animal Jam to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140419 taken from his Animal Jam customer service problem that occurred on November 16th, 2017.