Animal Jam: I was hacked and lost all my * Rare Black Long...
A Animal Jam customer review by GetHuman user ~Puppy70105 from November 27th, 2017
Background on ~Puppy70105's case
GetHuman: ~Puppy70105 - can you tell our other Animal Jam customers when your case took place?
~Puppy70105: Yup. It was late at night, on November 24th.
GetHuman: Did you reach out to Animal Jam, and if so, how?
GetHuman: And which of these common Animal Jam customer issues best describes the reason you wanted to talk to them?
(Shows ~Puppy70105 a list of common Animal Jam problems)
~Puppy70105: "Recover Account" was why I was trying to contact.
~Puppy70105's review of Animal Jam customer service
GetHuman: So how would you sum up your experience for GetHuman's Animal Jam customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Puppy70105: I was hacked and lost all my * Rare Black Long Spike Collars and ** headdresses and I changed my password many times I want all my items back AJHQ!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Animal Jam. On a scale of 1 to 5, how easy is it go get help on a Animal Jam problem?
~Puppy70105: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Puppy70105: I'd give them a three out of five on communication.
GetHuman: And what about Animal Jam's ability to quickly and effectively address your problem?
~Puppy70105: For that I would say two out of five.
GetHuman: And finally- any advice for other Animal Jam customers?
~Puppy70105: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Animal Jam to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Puppy70105 taken from his Animal Jam customer service problem that occurred on November 24th, 2017.