Apria Healthcare: I call billing for help, they transfer me and t...
A Apria Healthcare customer review by GetHuman user ~pmcall from November 27th, 2017
Background on ~pmcall's case
GetHuman: ~pmcall - can you tell our other Apria Healthcare customers when your case took place?
~pmcall: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~pmcall a list of common Apria Healthcare problems)
~pmcall: "Overcharge/Strange charge" was why I was trying to call.
~pmcall's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pmcall: I call billing for help, they transfer me and the line goes dead, start at queue again for endless waits. Have spend a total of *plus hours on the phine in the past ** hrs trying to resolve a billing problem
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~pmcall: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pmcall: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~pmcall: For that I would say two out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~pmcall: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pmcall taken from his Apria Healthcare customer service problem that occurred on November 22nd, 2017.