Apria Healthcare: These people are dishonest. They want your cre...
A Apria Healthcare customer review by GetHuman user ~FEDUPWITHAPRIA from November 23rd, 2017
Background on ~FEDUPWITHAPRIA's case
GetHuman: ~FEDUPWITHAPRIA - can you tell our other Apria Healthcare customers when your case took place?
~FEDUPWITHAPRIA: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~FEDUPWITHAPRIA a list of common Apria Healthcare problems)
~FEDUPWITHAPRIA: "Renew coverage" was why I was trying to call.
~FEDUPWITHAPRIA's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FEDUPWITHAPRIA: These people are dishonest. They want your credit card up front. I ask what the most was that they'd ever put on it in a month. ** LIE: No more than **.**. The first month it was **.**, and one month it was over ***.**!! You are suppose to contact them if things change, (doctor, ins) if you don't they use it against you. You can wait **-** min. before you talk to someone. I don't have time for that. The very worst thing? If you try to switch companies, they insist that you sign a paper, allowing them full rights to your credit card once again- after you have rescinded them the right because of their abuse!! Rather than bill your insurance correctly, they'll just bill your credit card for the whole amount. Why bother with insurance? It easier to just bill your credit card. Read their paperwork!! They state that they can charge your credit card UP TO THE LIMIT!!! I was told the paperwork was just to acknowledge that they explained how to use the new machine......SO DECEPTI
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
~FEDUPWITHAPRIA: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FEDUPWITHAPRIA: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
~FEDUPWITHAPRIA: For that I would say one out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
~FEDUPWITHAPRIA: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FEDUPWITHAPRIA taken from his Apria Healthcare customer service problem that occurred on November 16th, 2017.