Arizona Public Service Co: FYI - If you just press "*" you go into the lon...
A Arizona Public Service Co customer review by GetHuman user ~AnonymousOne from November 22nd, 2017
Background on ~AnonymousOne's case
GetHuman: ~AnonymousOne - can you tell our other Arizona Public Service Co customers when your case took place?
~AnonymousOne: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Arizona Public Service Co, and if so, how?
GetHuman: And which of these common Arizona Public Service Co customer issues best describes the reason you wanted to talk to them?
(Shows ~AnonymousOne a list of common Arizona Public Service Co problems)
~AnonymousOne: "Change appointment" was why I was trying to call.
~AnonymousOne's review of Arizona Public Service Co customer service
GetHuman: So how would you sum up your experience for GetHuman's Arizona Public Service Co customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AnonymousOne: FYI - If you just press "*" you go into the longest wait queue. If you want a shorter wait, you need to go through the phone system and enter the information about why you're calling so they can put you in the right "line".
GetHuman: Let's quantify your experience contacting Arizona Public Service Co. On a scale of 1 to 5, how easy is it go get help on a Arizona Public Service Co problem?
~AnonymousOne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AnonymousOne: I'd give them a five out of five on communication.
GetHuman: And what about Arizona Public Service Co's ability to quickly and effectively address your problem?
~AnonymousOne: For that I would say four out of five.
GetHuman: And finally- any advice for other Arizona Public Service Co customers?
~AnonymousOne: Call them early in the day or late. Don't forget any personal or account information you might need for Arizona Public Service Co to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AnonymousOne taken from his Arizona Public Service Co customer service problem that occurred on November 14th, 2017.