As Seen On TV.com: Had a security concern with one of their produc...
A As Seen On TV.com customer review by GetHuman user ~another dissatisfied customer from November 27th, 2017
Background on ~another dissatisfied customer's case
GetHuman: ~another dissatisfied customer - can you tell our other As Seen On TV.com customers when your case took place?
~another dissatisfied customer: Yup. It was evening, on November 24th.
GetHuman: Did you reach out to As Seen On TV.com, and if so, how?
GetHuman: And which of these common As Seen On TV.com customer issues best describes the reason you wanted to talk to them?
(Shows ~another dissatisfied customer a list of common As Seen On TV.com problems)
~another dissatisfied customer: "Track order" was why I was trying to call.
~another dissatisfied customer's review of As Seen On TV.com customer service
GetHuman: So how would you sum up your experience for GetHuman's As Seen On TV.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~another dissatisfied customer: Had a security concern with one of their products. Representative Dena was about as I'm concerned and unwilling to help as any one human being can be! a few times I had to question whether she was still on the line and breathing! He also refused to give me a lead person and explain to me that any and all problems cannot be rectified due to the fact that the sales are public domain?!! guess this means to the public that we should not be buying any products from As Seen on TV according to Dena... this representative! Wow!
GetHuman: Let's quantify your experience contacting As Seen On TV.com. On a scale of 1 to 5, how easy is it go get help on a As Seen On TV.com problem?
~another dissatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~another dissatisfied customer: I'd give them a four out of five on communication.
GetHuman: And what about As Seen On TV.com's ability to quickly and effectively address your problem?
~another dissatisfied customer: For that I would say one out of five.
GetHuman: And finally- any advice for other As Seen On TV.com customers?
~another dissatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for As Seen On TV.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~another dissatisfied customer taken from his As Seen On TV.com customer service problem that occurred on November 24th, 2017.