As Seen On TV.com: I was talking to Brent and explaining what happ...
A As Seen On TV.com customer review by GetHuman user ~Cheryl DeJong from November 28th, 2017
Background on ~Cheryl DeJong's case
GetHuman: ~Cheryl DeJong - can you tell our other As Seen On TV.com customers when your case took place?
~Cheryl DeJong: Yes I can. It was evening, on November 25th.
GetHuman: Did you reach out to As Seen On TV.com, and if so, how?
GetHuman: And which of these common As Seen On TV.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryl DeJong a list of common As Seen On TV.com problems)
~Cheryl DeJong: "Change order" was why I was trying to call.
~Cheryl DeJong's review of As Seen On TV.com customer service
GetHuman: So how would you sum up your experience for GetHuman's As Seen On TV.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryl DeJong: I was talking to Brent and explaining what happened when I was ordering a mighty blaster for $**.** and told him when I checked out the total was for $**.** (***-*******-*) and that I could not afford that amount and I only wanted one, The charge for $**.** was taken out of my account today. Now I want to cancel. The phone went dead in middle of conversation so tried again and it went dead. PLEASE CANCEL MY ORDER I NO LONGER WANT THIS ORDER. WHEN I RECEIVE THIS ORDER IT WILL BE RETURNED
GetHuman: Let's quantify your experience contacting As Seen On TV.com. On a scale of 1 to 5, how easy is it go get help on a As Seen On TV.com problem?
~Cheryl DeJong: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryl DeJong: I'd give them a three out of five on communication.
GetHuman: And what about As Seen On TV.com's ability to quickly and effectively address your problem?
~Cheryl DeJong: For that I would say one out of five.
GetHuman: And finally- any advice for other As Seen On TV.com customers?
~Cheryl DeJong: Call them early in the day or late. Don't forget any personal or account information you might need for As Seen On TV.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryl DeJong taken from his As Seen On TV.com customer service problem that occurred on November 25th, 2017.