Ashley Furniture: I was transferred three times and the first two...
A Ashley Furniture customer review by GetHuman user ~Smith1231 from November 26th, 2017
Background on ~Smith1231's case
GetHuman: ~Smith1231 - can you tell our other Ashley Furniture customers when your case took place?
~Smith1231: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Smith1231 a list of common Ashley Furniture problems)
~Smith1231: "Make a purchase" was why I was trying to call.
~Smith1231's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Smith1231: I was transferred three times and the first two people didn't seem to have the same information but the third lady helped me out a lot. I was on hold for forever to get to her though. The first lady told me to call the specific store and the second lady transferred me to a corporate line so that was annoying.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Smith1231: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Smith1231: I'd give them a one out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Smith1231: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Smith1231: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Smith1231 taken from his Ashley Furniture customer service problem that occurred on November 22nd, 2017.