Ashley Furniture: Purchased $*k of furniture beginning of Jan was...
A Ashley Furniture customer review by GetHuman user ~Disgusted and Annoyed from November 26th, 2017
Background on ~Disgusted and Annoyed's case
GetHuman: ~Disgusted and Annoyed - can you tell our other Ashley Furniture customers when your case took place?
~Disgusted and Annoyed: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted and Annoyed a list of common Ashley Furniture problems)
~Disgusted and Annoyed: "Track order" was why I was trying to call.
~Disgusted and Annoyed's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted and Annoyed: Purchased $*k of furniture beginning of Jan was told two weeks for delivery after * weeks I got couch and chair. Love seat not delivered was told was as it didnt make.it on delivery truck..going to be delivered Fri....then Sat..nown Tues...I have been mislead mutluple times. Very very disgusted and unsatisfied. I would never recommend Ashley to ANYONE!!! Horrible customer service..They do not care about their CUSTOMERS..go somewhere else to purchase your furniture needs!!
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~Disgusted and Annoyed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted and Annoyed: I'd give them a one out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~Disgusted and Annoyed: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~Disgusted and Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted and Annoyed taken from his Ashley Furniture customer service problem that occurred on November 22nd, 2017.