Ashley Furniture: Purchased my daughters bedroom set at Ashley. F...
A Ashley Furniture customer review by GetHuman user ~chchadman from November 2nd, 2017
Background on ~chchadman's case
GetHuman: ~chchadman - can you tell our other Ashley Furniture customers when your case took place?
~chchadman: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~chchadman a list of common Ashley Furniture problems)
~chchadman: "Warranty claim" was why I was trying to call.
~chchadman's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chchadman: Purchased my daughters bedroom set at Ashley. First delivery it came incomplete, but the missing part was at the local warehouse. The delivery men said they couldn't leave the parts they had and the whole unit had to be reordered. Took another four weeks for delivery. Second delivery still missing foot board legs. This time they left the bed frame and said they would order legs. Four weeks later, no legs. We called customer service just to get the run around. We love Ashley furniture but can no longer purchase it through an Ashley Store. Worst service I have ever had over ** years of purchasing furniture.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~chchadman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chchadman: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~chchadman: For that I would say five out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~chchadman: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chchadman taken from his Ashley Furniture customer service problem that occurred on October 29th, 2017.