Astro Gaming: I have been trying to have a headset sent to my...
A Astro Gaming customer review by GetHuman user GetHuman-401894 from November 24th, 2017
Background on GetHuman-401894's case
GetHuman: GetHuman-401894 - can you tell our other Astro Gaming customers when your case took place?
GetHuman-401894: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Astro Gaming, and if so, how?
GetHuman: And which of these common Astro Gaming customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401894 a list of common Astro Gaming problems)
GetHuman-401894: "Make a purchase" was why I was trying to call.
GetHuman-401894's review of Astro Gaming customer service
GetHuman: So how would you sum up your experience for GetHuman's Astro Gaming customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401894: I have been trying to have a headset sent to my granson for over one week now and all customer service does is lie that it is being shipped. Told it would ship yesterday for delivey Monday and nothing has been done. Not a happy customer for such a big company
GetHuman: Let's quantify your experience contacting Astro Gaming. On a scale of 1 to 5, how easy is it go get help on a Astro Gaming problem?
GetHuman-401894: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401894: I'd give them a four out of five on communication.
GetHuman: And what about Astro Gaming's ability to quickly and effectively address your problem?
GetHuman-401894: For that I would say five out of five.
GetHuman: And finally- any advice for other Astro Gaming customers?
GetHuman-401894: Call them early in the day or late. Don't forget any personal or account information you might need for Astro Gaming to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401894 taken from his Astro Gaming customer service problem that occurred on November 22nd, 2017.