Asurion: I was excited to receive my replaced phone in g...
A Asurion customer review by GetHuman user ~Truth from November 23rd, 2017
Background on ~Truth's case
GetHuman: ~Truth - can you tell our other Asurion customers when your case took place?
~Truth: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Truth a list of common Asurion problems)
~Truth: "Problem with a claim" was why I was trying to call.
~Truth's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Truth: I was excited to receive my replaced phone in good time only to find out it's a horrible refurbished white Samsung *. My phone calls started hanging up in the middle of important calls, the time on the phone kept falling * minute behind correct time making me late for work. I was not receiving phone calls and texts that was tested right in my face with my sister and my spouse. I'm looking at them dial my number and my phone was not ringing. I receive texts very late if I receive them at all. Very bad cheap refurbished cell phones they give out. I am so so sorry my phone was stolen. I paid $*** for this very bad refurbished that's not up to par. Not fair!!!!!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Truth: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Truth: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Truth: For that I would say two out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Truth: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Truth taken from his Asurion customer service problem that occurred on November 15th, 2017.