Aurora Loan Services, Inc: I called multiple times and went through the pr...
A Aurora Loan Services, Inc customer review by GetHuman user ~Elizabeth from November 19th, 2017
Background on ~Elizabeth 's case
GetHuman: ~Elizabeth - can you tell our other Aurora Loan Services, Inc customers when your case took place?
~Elizabeth : Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Aurora Loan Services, Inc, and if so, how?
GetHuman: And which of these common Aurora Loan Services, Inc customer issues best describes the reason you wanted to talk to them?
(Shows ~Elizabeth a list of common Aurora Loan Services, Inc problems)
~Elizabeth : "Extension" was why I was trying to call.
~Elizabeth 's review of Aurora Loan Services, Inc customer service
GetHuman: So how would you sum up your experience for GetHuman's Aurora Loan Services, Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elizabeth : I called multiple times and went through the prompts and recording states to leave a message for those w*loans prior to the takeover* however, no VM was available. Pls. call me. Elizabeth - PH: ***.***.**** x*** w*All American Insurance Consultants in reference to: Guillermo Osorio. Thank you. I look forward to your call.
GetHuman: Let's quantify your experience contacting Aurora Loan Services, Inc. On a scale of 1 to 5, how easy is it go get help on a Aurora Loan Services, Inc problem?
~Elizabeth : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elizabeth : I'd give them a two out of five on communication.
GetHuman: And what about Aurora Loan Services, Inc's ability to quickly and effectively address your problem?
~Elizabeth : For that I would say one out of five.
GetHuman: And finally- any advice for other Aurora Loan Services, Inc customers?
~Elizabeth : Call them early in the day or late. Don't forget any personal or account information you might need for Aurora Loan Services, Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elizabeth taken from his Aurora Loan Services, Inc customer service problem that occurred on November 15th, 2017.