Austrian Airlines: Waited a total of ** min over three different c...
A Austrian Airlines customer review by GetHuman user GetHuman-368267 from November 20th, 2017
Background on GetHuman-368267's case
GetHuman: GetHuman-368267 - can you tell our other Austrian Airlines customers when your case took place?
GetHuman-368267: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Austrian Airlines, and if so, how?
GetHuman: And which of these common Austrian Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-368267 a list of common Austrian Airlines problems)
GetHuman-368267: "Baggage problem" was why I was trying to call.
GetHuman-368267's review of Austrian Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Austrian Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-368267: Waited a total of ** min over three different calls, never getting a response. Even called Austria bc my booking was made before I registered on the site, which does not link my booking to me. (Corporate Travel signed me up on a United Flight run by Austrian. Seems neither company "owns" the flight.) Can't get any assistance in getting a better seat.
GetHuman: Let's quantify your experience contacting Austrian Airlines. On a scale of 1 to 5, how easy is it go get help on a Austrian Airlines problem?
GetHuman-368267: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-368267: I'd give them a one out of five on communication.
GetHuman: And what about Austrian Airlines's ability to quickly and effectively address your problem?
GetHuman-368267: For that I would say one out of five.
GetHuman: And finally- any advice for other Austrian Airlines customers?
GetHuman-368267: Call them early in the day or late. Don't forget any personal or account information you might need for Austrian Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-368267 taken from his Austrian Airlines customer service problem that occurred on November 14th, 2017.