Auto-Owners Insurance: Went to use the policy for the first time in te...
A Auto-Owners Insurance customer review by GetHuman user GetHuman-428817 from November 18th, 2017
Background on GetHuman-428817's case
GetHuman: GetHuman-428817 - can you tell our other Auto-Owners Insurance customers when your case took place?
GetHuman-428817: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Auto-Owners Insurance, and if so, how?
GetHuman: And which of these common Auto-Owners Insurance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-428817 a list of common Auto-Owners Insurance problems)
GetHuman-428817: "None of those really matches why I wanted to call Auto-Owners Insurance that day." was why I was trying to call.
GetHuman-428817's review of Auto-Owners Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto-Owners Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-428817: Went to use the policy for the first time in ten years and they dropped us. Pretty humiliating. I thought this is what we pay insurance for...
GetHuman: Let's quantify your experience contacting Auto-Owners Insurance. On a scale of 1 to 5, how easy is it go get help on a Auto-Owners Insurance problem?
GetHuman-428817: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-428817: I'd give them a two out of five on communication.
GetHuman: And what about Auto-Owners Insurance's ability to quickly and effectively address your problem?
GetHuman-428817: For that I would say one out of five.
GetHuman: And finally- any advice for other Auto-Owners Insurance customers?
GetHuman-428817: Call them early in the day or late. Don't forget any personal or account information you might need for Auto-Owners Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-428817 taken from his Auto-Owners Insurance customer service problem that occurred on November 12th, 2017.
Auto-Owners Insurance
1.00 of 5 stars | 1 reviews
GetHuman-428817's Auto-Owners Insurance Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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