Autodesk: Appalling service. No one picked up. The only h...
A Autodesk customer review by GetHuman user GetHuman-396345 from November 22nd, 2017
Background on GetHuman-396345's case
GetHuman: GetHuman-396345 - can you tell our other Autodesk customers when your case took place?
GetHuman-396345: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Autodesk, and if so, how?
GetHuman: And which of these common Autodesk customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396345 a list of common Autodesk problems)
GetHuman-396345: "None of those really matches why I wanted to call Autodesk that day." was why I was trying to call.
GetHuman-396345's review of Autodesk customer service
GetHuman: So how would you sum up your experience for GetHuman's Autodesk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396345: Appalling service. No one picked up. The only human you have the option of being transferred to is a sales agent. Autodesk is very happy to sell you their products, but unwilling to talk to you for any other reason. No wonder software piracy is so rampant.
GetHuman: Let's quantify your experience contacting Autodesk. On a scale of 1 to 5, how easy is it go get help on a Autodesk problem?
GetHuman-396345: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396345: I'd give them a five out of five on communication.
GetHuman: And what about Autodesk's ability to quickly and effectively address your problem?
GetHuman-396345: For that I would say one out of five.
GetHuman: And finally- any advice for other Autodesk customers?
GetHuman-396345: Call them early in the day or late. Don't forget any personal or account information you might need for Autodesk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396345 taken from his Autodesk customer service problem that occurred on November 19th, 2017.