Avanquest: Was told there have been no new updates (virus...

A Avanquest customer review by GetHuman user ~anon from November 15th, 2017

Background on ~anon's case

GetHuman: ~anon - can you tell our other Avanquest customers when your case took place?
~anon: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Avanquest, and if so, how?
~anon: I used the 888-691-0871 number I found for on the GetHuman Avanquest customer phone number page I was on: Avanquest Customer Service Phone Number
GetHuman: And which of these common Avanquest customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Avanquest problems)
~anon: "None of those really matches why I wanted to call Avanquest that day." was why I was trying to call.

~anon's review of Avanquest customer service

GetHuman: So how would you sum up your experience for GetHuman's Avanquest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Was told there have been no new updates (virus or otherwise) for last ** weeks. I find it hard to believe there have been no NEW viruses for the last * weeks.
GetHuman: Let's quantify your experience contacting Avanquest. On a scale of 1 to 5, how easy is it go get help on a Avanquest problem?
~anon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about Avanquest's ability to quickly and effectively address your problem?
~anon: For that I would say two out of five.
GetHuman: And finally- any advice for other Avanquest customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Avanquest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Avanquest customer service problem that occurred on November 11th, 2017.

Avanquest

1.00 of 5 stars | 21 reviews

~anon's Avanquest Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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